Full setup of extensions

  • 0
  • 3
  • Question
  • Updated 1 year ago
  • Answered
it would be nice to be able to, at the setup stage for an extension, create the password/security question/and pin for the particular extension...versus having to be invited via email and then logout of your current extension to log in to the new one.
Photo of Home Office HR Process Improvement

Posted 1 year ago

  • 0
  • 3
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 22,160 Points 20k badge 2x thumb
Official Response
2087 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-09-21 We do this, we have thousands of users and pre-provision everyone's account before any handset leaves our office.

This bypasses the need for a user to get a "Welcome Email" (which our users were routinely ignoring or throwing away and then entering a Helpdesk ticket for activations) and answer questions etc. just to use their phone.  This allows us to activate the user account using our own email address (multiple instances in the same account) 

We set them up with

1. a standard generic password,
2. standard generic security question and generic answer to that question, and
3. standard phone pin which is sent to them by email once their account is provisioned.
4. after the user account is activated in the Service Web portal, we switch their account to their own unique email address. 

Then the phone is in full working order once it arrives at their site, and all they need do is plug it in.  

Please contact your Customer Account Manager and request they assist you with this ability. 

I have heard it is coming in a future release pretty soon.   

You are also welcome to join our unofficial RingCentral Admin Users group