Fully Turn off Fax feature on a line

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The company requires each of the user to not receive any fax but still would like to have a voicemail however, the Fax is being detected as a regular call and resulting to show as a voicemail message . 
It would be best if the fax is automatically rejected or disconnected if the system detected it as Fax instead of detecting it as a regular call . 


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James Passarella

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Posted 2 years ago

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DMJ

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This reply was created from a merged topic originally titled Can you add an options to turn off fax capability for the main line..

Can you add an options to turn off fax capability for the main line. 
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DMJ

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Any movement on this?
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Jessica - Community Moderator, Official Rep

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Not yet! 
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Matt Kruse

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when is this feature coming?
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Jessica - Community Moderator, Official Rep

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Hi Matt, 

It's possible to set direct lines to be voice only or fax only, but not the main line. We haven't heard anything about this functionality coming to the main line. 
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Brian Scheele

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I just had a health care company send a 43-page fax containing PHI to one of our conference phone lines.  Certain lines like this we disable voice mail.  Now, I need to also disable fax and text.


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Brian Scheele

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You can block faxes that don't have caller ID - seems like they *could* program another option to block all faxes for a particular extension.

This was also merged with a request to block for the main line.  Hopefully this request does not get killed because now we are also dealing with a main line rather than just user extensions.
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Brian Scheele

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This original request appears to already be resolved, except now it is merged with a request that says to do this for the main line.

While in a support chat, the tech revealed that you can do this:

Phone System > Phone Numbers > Assigned > Search for the phone number > open it > change the Number Type to Voice only

* You can also set an extension to be fax-only.