Geographical Call Routing

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I have multiple locations in the city where I do business. I would like to have callers to input a zip code when calling to be routed to a location near that zip code. I know this is possible since some of my competitors have this feature. I would just hate to go to all the trouble of switching companies. Does any one know if ring central will ever add this feature?
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VICTOR ORTIZ

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Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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Victor,

You can do this now with RingCentral by assigning a 5 digit extension to a direct dial number that services that location near the zip code. RingCentral allows for 5 digit extensions. You don't say where you're located by let's just say your city has zip codes of 55510, 55512, 55514, 55516 and 55518. Again, I know nothing about your account but this would be assuming that you have five direct dial numbers...with one set up in each of those locations.

Your greeting could say, "For service in your area, please enter your zip code." When they enter 55510 it could be assigned to and ring direct dial number 555-555-1234. If they enter 55512 it could be assigned to and ring direct dial number 555-555-2345, etc.

This would accomplish exactly what you are trying to do.
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VICTOR ORTIZ

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I looked at all zip codes I would have to add and looks like I will have to spend the rest of my life adding those zip codes and assigning each zip code to the specific number to call. There are way too many zip codes to add as extensions.
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Jan Ferguson, Channel Partner, Champion

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Which city and state do you operate in?
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VICTOR ORTIZ

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I Have offices in all Dallas/Fort worth TX and surrounding areas.
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Chris Zimmerman

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We have the same need.  We are a franchise with over 100 locations.  When customers call in, they need to punch in the zip code where they are at and it routes them to the proper franchise.  We are currently using a third party but i would like to bring it into RingCentral. 
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VICTOR ORTIZ

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which third party are you using if you don't mind me asking?
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Chris Zimmerman

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Windstream, their Enhanced Services Switchboard
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Customer Service

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We are using Fluentstream but RingCentral is so much better! 
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Saadet - Community Support, Official Rep

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Hello Everyone,

I am going to turn this into a feature request. Feel free to vote and comment!
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Customer Service

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I seriously hope this gets to be a feature! We would continue with your services in a heart beat! Plus we'd also have all of our franchises use your service as well! We have 1 franchise at the moment with several more ready to sign on. Our goal is 300 franchises but we need zip code routing!!
(Edited)
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Kanti Somani

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Any update on this request?  I have a vanity 800 # and need geo-routing !!!!!
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Saadet - Community Support, Official Rep

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Sorry, Kanti. I don't have an ETA on this. Check out Luke's suggestions below and see if those work for you in the meantime 
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Customer Service

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This reply was created from a merged topic originally titled ZipCode Routing.

1. U.S.
2.  We are a professional cleaning company that is now offering franchise opportunities.
3. The ability for customers to input their zip code and then be routed to the nearest franchise.
4.Because we are franchising, we would need our customers to be able to call our business phone number, enter the zip code of their residence and then be routed to the nearest franchise in their location. For example, I would call the 855#, enter my zip of 08816 and it should route me to the Middlesex County Franchise
5. This would allow customers to get in direct contact with the professional cleaners in their area
6. N/A
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Luke, U.S. Tier 1 Support

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Hi all,

There are a few ways that something like this can be done. I wanted to put some in this thread in case one of them works for someone's situation.

1)
You can create a custom answering rule that will route a call based on the area code of the number calling you. This can be done on the Auto-Receptionist if the number your customers are calling is listed as a "Company" number, or on a user if it is assigned as a direct number on an extension.

To do this, create a custom answering rule based on the "Caller ID" condition, then you can enter 3-digit area codes you'd like to filter for. Below is an example of a rule I created that filters for the three area codes in Colorado (with 1 at the beginning for US country code).



The main issue with this is that most people call from cell phones and will keep their numbers if they move around the country. So if someone from Colorado moves to your location, the rule wouldn't direct them. See our article on Adding Custom Rules for more information.

2)
In some cases, if you have 9 or fewer regions, it may be easier to have callers select from an IVR menu. You can have your main number connect to an IVR extension which will can have a prompt recorded that asks people to press a number correlating to the region they want to reach. See our article on Adding Key Press Assignments to an IVR.

3)
The other way to do this is exactly what Jan has in the first response on this post. You can create extensions that are the same number as various area codes that people will select. To keep with the example in #1 for Colorado, I would create extensions 970, 303, and 720. You can then have a prompt play when users call your main number asking them to input the area code near them in Colorado, and they would be forwarded to that extension.
(Edited)