Geographical Call Routing

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  • Updated 1 year ago
I have multiple locations in the city where I do business. I would like to have callers to input a zip code when calling to be routed to a location near that zip code. I know this is possible since some of my competitors have this feature. I would just hate to go to all the trouble of switching companies. Does any one know if ring central will ever add this feature?
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VICTOR ORTIZ

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Posted 2 years ago

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J.B. Ferguson, Champion

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Victor,

You can do this now with RingCentral by assigning a 5 digit extension to a direct dial number that services that location near the zip code. RingCentral allows for 5 digit extensions. You don't say where you're located by let's just say your city has zip codes of 55510, 55512, 55514, 55516 and 55518. Again, I know nothing about your account but this would be assuming that you have five direct dial numbers...with one set up in each of those locations.

Your greeting could say, "For service in your area, please enter your zip code." When they enter 55510 it could be assigned to and ring direct dial number 555-555-1234. If they enter 55512 it could be assigned to and ring direct dial number 555-555-2345, etc.

This would accomplish exactly what you are trying to do.
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Saadet - Community Moderator, Official Rep

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Hello Everyone,

I am going to turn this into a feature request. Feel free to vote and comment!
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Customer Service

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I seriously hope this gets to be a feature! We would continue with your services in a heart beat! Plus we'd also have all of our franchises use your service as well! We have 1 franchise at the moment with several more ready to sign on. Our goal is 300 franchises but we need zip code routing!!
(Edited)
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Kanti Somani

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Any update on this request?  I have a vanity 800 # and need geo-routing !!!!!
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Saadet - Community Moderator, Official Rep

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Sorry, Kanti. I don't have an ETA on this. Check out Luke's suggestions below and see if those work for you in the meantime