Ghost adds on Glip

  • 0
  • 5
  • Idea
  • Updated 7 months ago
I think if someone wants to add you on glip (ringcentral) they should have to be accepted by the other party. Long story short someone has added me on glip who I have not given my information to and somehow they just magically appeared on my "people" tab on glip 1 day after a missed call to them and only leaving my office number as contact info.
Photo of Chris Duquette

Chris Duquette, Champion

  • 16,376 Points 10k badge 2x thumb
  • spyed on

Posted 7 months ago

  • 0
  • 5
Photo of Brandon

Brandon, Champion

  • 24,594 Points 20k badge 2x thumb
I have this happen too.  I found at least one caller was also a RingCentral user. I think they just called me and I have never communicated with them before.  It does not seem like this should be happening.
Photo of Shannon Maggs

Shannon Maggs, Champion

  • 472 Points 250 badge 2x thumb
This was happening to us as well, and we determined that it happened any time an incoming caller happened to also be a RingCentral user.  I believe we fixed the issue by turning off the "Allow off-domain co-workers" setting under Administration - Company Settings.  Hope that helps!
Photo of Chris Duquette

Chris Duquette, Champion

  • 16,316 Points 10k badge 2x thumb
I'll have to find that section. Thank you
Photo of Chris Duquette

Chris Duquette, Champion

  • 16,316 Points 10k badge 2x thumb
I found it but then customers whom I've told to add me on glip would go away correct? I don't want to lose my actual customers just not let people who randomly add me or have info somehow to add me without my permission.
Photo of Henry Stohner

Henry Stohner

  • 132 Points 100 badge 2x thumb
its also happening to some of our users. definitely information security risk,  you can see their profile company, numbers etc...
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 7,864 Points 5k badge 2x thumb
Hi Everyone, 

I've looped in a Glip Product Engineer, and they are currently looking into this. I'll let you know when I get more info. Thanks for reporting this! 
Photo of Chris Duquette

Chris Duquette, Champion

  • 16,356 Points 10k badge 2x thumb
Great, I look forward to RC making a change to this.
Photo of Ted Jaffe

Ted Jaffe, Official Rep

  • 2,896 Points 2k badge 2x thumb
Hi All - the issue should now be resolved (external missed calls from other RC subscribers no longer generate connections).  Please let us know if you ever see anything like this again.  Thanks for reporting these critical issues!  We take them very seriously.