Gigaset Issues

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  • Updated 6 months ago
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Siemens Gigaset DECT phones no longer reliable with RC platform following update around Nov 17.

Having received a call the base station then disconnects from the platform and displays "Registration at provider failed". Waiting 5 mins may allow you to make another call.

This is a known issue and yet there are no updates from RC about what progress is being made with Siemens to resolve it. 
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Paul King

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Posted 6 months ago

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Saadet - Community Support, Official Rep

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Hey Paul,

Because this is a 3rd Party device, we are limited in what we can do. Therefore, I would either contact Siemens and ask if they have any recommendations for getting the phone to stay provisioned with our system or seek a different phone that we fully support.
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Paul King

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Thank you Saadet

We are informed it's a known issue and it's currently under review, it's very frustrating that we are not kept up to date with the progress of RC on this matter. We tried your Yealink DECT phones they are terrible and little better than toys compared to the features we had with the Gigaset before RC broke it's functionality with the November upgrade.

RC need to be more proactive, why should the RC client who had a working solution be sorting out a known issue caused by RC ?

thanks
Paul
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Saadet - Community Support, Official Rep

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Hey Paul,

Would you please email the details of who provided that information to you? My email is community.support@ringcentral.com

From my understanding, we have very little effect on third party devices so it would have to be the phone provider that works with us, not the other way around.