Give specific people access to turn on specific custom rules under Auto-Receptionist, IVR Settings.

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  1. Account type:  US
  2. A brief description of the business:  Assessments
  3. A high level description of the product or feature being requested:  We have a need to give our facilities/front desk users the ability to turn on/off specific custom rules notifying our customers that we are closed due to weather/fire drill, etc.  This would give the users the ability instead of having to contact a phone administrator.  These custom rules are located under Auto-Receptionist, IVR Settings.
  4. A typical use case scenario explaining how your business would use the feature:  A fire has broken out in the building.  The front desk staff would be able to login to a RingCentral account and turn on a custom rule that would route customer calls to a message only extension where they would hear a message regarding the issue and be sent to voicemail.
  5. Benefit of such feature:  Gives specific users the ability to make the change instead of having to contact an admin to do it.
  6. Number of Users and/or Digital Lines:  Number of users who could use this new feature would be just a handful.  

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Fitzpatrick

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Posted 10 months ago

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Mark Bartoszek

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You can create custom roles with that access and assign them to said users, but I believe you need a premium account to do so.
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Fitzpatrick

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Mark Bartoszek,  Just to clarify, I can create a custom role that will give assigned users access to ONLY turn on/off custom rules setup with the Auto-Receptionist/IVR Settings area, and nothing else?  Do you happen to know which permission(s) that is?
(Edited)
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Mark Bartoszek

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I believe it would be Auto Receptionist under Phone System.


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Abi

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Hi, If I understand this right, you can do it by giving specific permission to the user (front line desk) by going into Users -> Click on the user -> User details -> Settings & permissions-> Roles.


In your case, it would be "Phone system admin". Please make sure to read through the "Permissions" before giving access.

Let me know if this satisfies your use case.

Thanks
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Fitzpatrick

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Mark Bartoszek thank you.  The issue is, is that anyone who is assigned Auto Receptionist has access to make changes to anything under Auto Receptionist including the IVR Menus, Prompts Library, Company Hours, etc.  We want to avoid give folks access to these.
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Fitzpatrick

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Abi Gurumurthy thank you.  There is a way to give people finer access then just Phone System Admins as Mark noted, but we are looking for even more specific permissions.  
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Mark Bartoszek

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In that case, I would reach out to RC support and see if they can further break down the permission for you so that the users only have access to custom rules under Auto-Receptionist.
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Fitzpatrick

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Mark Bartoszek I did.  They thought I should add it here.
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Mark Bartoszek

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Ok. I guess you're out of luck until RC decides to implement it in an update. In the meantime, I would try to have the specified users go by the honor system and trust they wouldn't mess with the other settings.