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Allow the email I received to speak for itself:

My name is Marina and I have been assigned your Glip case. Within the Glip application you do not have the option to adjust the outbound SMS caller ID. It automatically uses the number attached to your RC extension. You can create a feature request for this to be changed at Please let me know if you have any other questions.
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Ross Moore II

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Posted 1 year ago

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Saadet, Employee

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Hi Ross, please vote for this feature here
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Ryan Lynch

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At some point it would be nice if the administrators could update the community on all the hot button feature requests which have been requested over the years. It would go a long way to building confidence in the development of this platform instead of letting requests die in the wasteland of "we have forwarded this to the product development team".
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Saadet, Employee

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Hey Ryan, like I mentioned on another post you commented on, it’s true that our Product Team has not released some of the top requests that are here on the Community. However, my team is working on changing this and we’re really excited about it! Collaboration and communication is very important and, unfortunately, it has been lacking internally. But with some great people on my team and the Product Team, we’re really making strides towards showing how important the feedback we receive on the Community is and how it can immensely benefit new and current customers.Your thoughts are important to us! Without all of you, RingCentral would not be where it’s at right now. So we can’t thank you enough! We truly hope to get the top most voted feature requests on the Community onto the roadmap and then implemented – it’s at the top of this team’s priority list (among other really exciting things). I know you all have been waiting years for some things...we ask that you all bear with us just a little longer as we get this ironed out internally and prove to you all that we are listening and care.

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