Glip Contact Synchronization with Outlook

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Account Type: USA
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The RingCentral Phone Desktop app synchronizes with Outlook Contacts allowing you to dial by name and to identify incoming calls and text messages.

Unfortunately, the new RingCentral app for Desktop (GLIP) does not and that makes dialing difficult if not impossible because I have 350+ contacts and I don't know their numbers by memory.  It also makes identifying the sender of a text message a challenge as you only see the phone number and not the contact's name.

I assume that RingCentral will become the "one" app in the future as it handles the phone as well as old GLIP features.  That being the case, it should be able to synchronize with the Outlook Contacts. 
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Ed Stevens

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Posted 3 weeks ago

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Gérard Darmon

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I have the same problem and it's a shame. Is there a solution to sync the outlook contacts in GLIP, like in the RingCentral Phone app? Thanks
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Saadet - Community Support, Official Rep

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Hey Gerard, we do offer this on the RC Phone app.
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Ed Stevens

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Hi Saadet,

Your response seems to be the standard one issued by RingCentral on this issue/post.

However, saying it repeatedly does not answer the issue so there is no need.  What we (as a customer base) are looking for is a definitive answer on this issue.

The only two possible meaningful statements on this issue from RingCentral can be.....

  1. RingCentral has no intention of ever fulfilling this logical request.

  2. RingCentral has this request on its list of future enhancements because it makes good sense to add this functionality to the Glip app making it the only app that you need as a user since it handles everything else
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Gérard Darmon

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Yes I agree, and cannot find "Outlook plugin and View Outlook contacts." anyway.
If it is not yet possible for the moment, just tell us so. Thanks
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Saadet - Community Support, Official Rep

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Sorry guys, I simply misread Gerard's question. I thought he asked if the RC Phone app had the ability to sync with Outlook.
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Ed Stevens

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I believe you are correct that he was also asking for an existing solution but he was commenting on my original post which was as a product enhancement request because I have already been told by RingCentral staff via phone that this feature doesn't currently exist.  "No kidding.  That's why we are asking for it.  :)"

The Glip app manages tasks, calendars, and the kitchen sink, but in as much as it has call logs and text messages, the logs are almost meaningless as is the texts because without the contact synchronization, the texts and call logs do not indicate the person you are communicating with.  That seems like a feature that should have never been left out in the first place.

Additionally, since the app does have call logs and a dialer for making calls, it seems (again only obvious) that the app have dial by contact and allow for Ring Out since those are natural features found in the RingCentral Phone app.  What is the point of the Glip app being able to dial if not by contact and not by Ring Out?  That's like a car with no tires.  :(