Glip Name Change

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  • Updated 2 years ago
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I just viewed the webinar for the new RC app that replaces Glip and I am very disappointed that the name of the app (incorporating phone and Glip) will be "RingCentral App".

"Glip" is part of our company culture. We tell employees to Glip us and "Did you get my Glip?", which has been very effective in transitioning away from being email-centric. Now when we tell new employees to "message me", they will end up sending an email. Glip was very distinct and known company wide.

RingCentral should have reached out to their client base to see if replacing the name "Glip" with "RingCentral App" should have actually been done. If this is a branding issue, RingCentral Marketing should name the new app something more original and easy to incorporate in each company's culture.

In addition, the webinar did not provide any screenshots or demo of the new app. We won't see it until it is rolled out on the 16th. This does not give us adequate time to review it or prepare our staff for the new update.
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Laurie Royal

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Posted 2 years ago

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Saadet, Employee

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Official Response
Hey Laurie, we truly appreciate your feedback and understand your concern. Don't worry! We are still using Glip to refer to our Team Messaging feature :) In fact, on the mobile app, you'll see that the home tab/screen is called Glip. So feel free to "Glip" away! Our goal is to combine the ability to call, message and meet all within the same app, which is why we changed the name to the RingCentral app. The idea is, if you use RingCentral services, simply use the RingCentral app.

I do apologize that there were no screen shots to give you an idea of what this will look like. Really, there are only a few slight changes to the design. The RingCentral app uses the core Glip app for team collaboration. The main difference is the addition of the full softphone capability, which you'll find easy to use.

So you can still use it the same as before. Except now you don't need the additional RC Phone app because you can make and receive calls from the new RingCentral app.

Please know that the naming of the new app was the result of careful deliberation and planning that involved feedback from many of our customers. I have further shared your thoughts/concerns with the appropriate team. I would be more than happy to provide some screen shots of how things are going to look so you can review it before the roll out :)