When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the person's name instead of the full phone number? I tried creating a contact in RingCentral, which made it correctly show the name of the contact in my softphone/RingCentral for desktop; however, in Glip it continued to show as the phone number. In the screen shot attached you can see how it's correctly showing the contact name on my softphone but the 10 digit number in Glip.
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672 Points
Posted 1 year ago
James A, US Enterprise Engineer
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160 Points
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164 Points
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748 Points
How do I vote on it. I want this too. Seems like it should be an easy feature to implement; just allow sync with Google Contacts would work for me and a lot of others.
Saadet - Community Support, Official Rep
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50,934 Points
Hey Jason,
Simply click the Vote button :)
Simply click the Vote button :)
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1,230 Points
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162 Points
How is this not a feature? Seems like an obvious need. Judging by the fact there are only 12 votes to date. Either most people are not using the SMS feature through GLIP or there is a way around this that I don't know about.
If this is truly still not a feature I am inclined to believe that this is a very infrequently used feature for most of the community.
If this is truly still not a feature I am inclined to believe that this is a very infrequently used feature for most of the community.
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672 Points
I just tested this again last week and it's still not a feature. It seems if someone texts me from their RC number, it shows a name but otherwise it just shows their phone number still. I think the low number of votes have more to due with a combination of how many RC customers strictly use Glip and regularly review posts in Community. Most of our organization still uses their softphone/desktop app in combination with Glip and this isn't an issue on the desktop app. Also, I know other companys who use RingCentral but do not use Glip at all because they continue to use Slack or Skype so they too only use the desktop app or turn off SMS.
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110 Points
Natasha,
Your post describes exactly what our company needs.
Have you found a platform that allows for outside SMS communication?
Your post describes exactly what our company needs.
Have you found a platform that allows for outside SMS communication?
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904 Points
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162 Points
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142 Points
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132 Points
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170 Points
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286 Points
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206 Points
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82 Points
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122 Points
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148 Points
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100 Points
Is there somewhere to vote for this? My users are frustrated currently because they have to bounce between 2 apps to do everything related to our previous system. But the lack of importing contacts or being able to update inside Glip is just silly.
Saadet - Community Support, Official Rep
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51,334 Points
Hi Justin, simply click the Me Too button located in the top right-hand corner
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132 Points
Our account manager recently told us when we renewed our agreement that they are working to integrate GLIP & Ring Central Phone app into one where it would accomodate saving contacts. I hope this happens sooner than later as we won't be renewing our agreement again without this much needed feature of saving contacts.
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148 Points
I don't mind paying for an enhancement but these guys [RC] won't even talk about "buying" a modification. Aren't they in the business of generating revenue? I totally agree with you Bryan.
Saadet - Community Support, Official Rep
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51,406 Points
Hey Bryan, you are correct, our Product Team is working very hard in creating parity between the two apps :)
Hey Denis, I completely understand the frustration with the lack of not being able to add a contact within Glip! I deal with this issue as well. I regularly send reports to the Glip Product Team and they are quite receptive :) I'll be letting them know, again, about this request and if they have an ETA to share with me, I'll share it on this thread.
Hey Denis, I completely understand the frustration with the lack of not being able to add a contact within Glip! I deal with this issue as well. I regularly send reports to the Glip Product Team and they are quite receptive :) I'll be letting them know, again, about this request and if they have an ETA to share with me, I'll share it on this thread.
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148 Points
Thanks Saadet, I truly appreciate your reply...its like a breath of fresh air.. I'm 65 years old with a business to run. Meaning, I don't have a lot of time to waste [age wise]. I want to purchase this product and move on. We've been RC users for many years now and the lack of response has gotten worse as of late. Not sure who's in charge but they should be sent to pasture and a new person with some purpose and quickness to their step should take charge. We need RC like it was when we first became a customer. Then folks would at least answer and allow for decisions to be made and not just leave us in limbo hoping for a reply. Hold the course Saadet, we're counting on you :)
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148 Points
