When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the person's name instead of the full phone number? I tried creating a contact in RingCentral, which made it correctly show the name of the contact in my softphone/RingCentral for desktop; however, in Glip it continued to show as the phone number. In the screen shot attached you can see how it's correctly showing the contact name on my softphone but the 10 digit number in Glip.
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402 Points
Posted 8 months ago
James A, US Enterprise Engineer
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160 Points
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154 Points
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598 Points
How do I vote on it. I want this too. Seems like it should be an easy feature to implement; just allow sync with Google Contacts would work for me and a lot of others.
Saadet - Community Support, Official Rep
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42,570 Points
Hey Jason,
Simply click the Vote button :)
Simply click the Vote button :)
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1,190 Points
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92 Points
How is this not a feature? Seems like an obvious need. Judging by the fact there are only 12 votes to date. Either most people are not using the SMS feature through GLIP or there is a way around this that I don't know about.
If this is truly still not a feature I am inclined to believe that this is a very infrequently used feature for most of the community.
If this is truly still not a feature I am inclined to believe that this is a very infrequently used feature for most of the community.
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390 Points
I just tested this again last week and it's still not a feature. It seems if someone texts me from their RC number, it shows a name but otherwise it just shows their phone number still. I think the low number of votes have more to due with a combination of how many RC customers strictly use Glip and regularly review posts in Community. Most of our organization still uses their softphone/desktop app in combination with Glip and this isn't an issue on the desktop app. Also, I know other companys who use RingCentral but do not use Glip at all because they continue to use Slack or Skype so they too only use the desktop app or turn off SMS.
