When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the person's name instead of the full phone number? I tried creating a contact in RingCentral, which made it correctly show the name of the contact in my softphone/RingCentral for desktop; however, in Glip it continued to show as the phone number. In the screen shot attached you can see how it's correctly showing the contact name on my softphone but the 10 digit number in Glip.
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1,312 Points
Posted 2 years ago
Jessica - Community Moderator, Official Rep
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13,506 Points
You're now able to create a contact when you receive an SMS from a non-contact in the RingCentral mobile app. To do so:
1. Tap the right arrow on the top of the message next to the contact number
2. Choose create new contact or add to existing contact on the next screen
1. Tap the right arrow on the top of the message next to the contact number
2. Choose create new contact or add to existing contact on the next screen
(Edited)
