Glip Question: Add/Save Contact within Glip?

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When receiving a SMS text in Glip from an external contact, is there then a way to then create or name a contact in Glip so it shows the person's name instead of the full phone number?  I tried creating a contact in RingCentral, which made it correctly show the name of the contact in my softphone/RingCentral for desktop; however, in Glip it continued to show as the phone number.   In the screen shot attached you can see how it's correctly showing the contact name on my softphone but the 10 digit number in Glip.
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Natasha Parker

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Posted 2 years ago

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Brent Baldree

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I have found a work around that will only help me on people I have not already texted with.  

If I originate a text from the RingCentral APP on my google pixel xl2 to a contact within my ringcentral app then the contact shows on the PC glip app.

If you originate a text from the RC Phone app on your phone it will not work.

If you have already communicated with them without doing these steps first then it will not work.

Your welcome.
(Edited)
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ACCOUNT

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Maybe you should find a community that enjoys expressing their woes and not having concerns fixed by the company... there's lots of communities out there like that. But for the pragmatic rest of us, we don't tend to enjoy such things.

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Saadet - Community Moderator, Official Rep

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Hi all,

In this collaborative community we encourage workarounds, ideas, and feedback. We are appreciative all of our community members that step up to support their peers and colleagues in sharing the ways they use our products. Professional and respectful behavior in this space is expected and appreciated. With that in mind, we ask that you not use this forum to insult other users. Continued behavior that is in opposition to the supportive atmosphere of this community will result in temporary suspension from the Community. Let’s treat each other with kindness, professionalism, and with the intention to support the experience of those that frequent this space.
(Edited)
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J.B. Ferguson, Champion

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Account,

If you hadn't noticed, he has only been a member of the community forums for two weeks! He hasn't had the "opportunity" to do as you mentioned, "If you had kept up with the community and had been reading posts over the last year". Meanwhile you have been a member of the forums for only 7 months as of yesterday.

The Community Forums are NOT RingCentral support forums! They are a community resource acting as a force multiplier for users to help other users. Saadet, Mike and other RingCentral employees specifically assigned then and now to moderate and assist users in the forums are not support. They assist in getting answers to the community's questions and concerns. If you so astutely read these forums as you expect others to, you would have noticed there are legitimate feature requests that are 4 years old and even 6 years old. Brent in no way, shape or form has given "...RingCentral an excuse to further prolong completing features."

At least Brent offered a work-around...what have you contributed besides harsh rhetoric?
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ACCOUNT

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If you so enjoy looking back through the history of others, feel free to see for yourself what I have or have not contributed.

Are you saying RC members can only read as far back as the time they have been a member?

Are you saying assisting in answers to concerns is not support?

Yes, exactly. We agree there are feature requests that are years old! I'd like to see the ones centered around the basic functionality of contact management issued fixed, and not postponed. If you are in the business of providing solutions, you might know that any sort of temporary limited 'workaround' does not save the time it takes for an actual solution but can only be used to delay and/or increase that amount of time.

(Edited)
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Brent Baldree

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I appreciate the support folks.  I have not long been signed up for ring central and I think me and "account" have one thing in common.  We both think the features and support are lacking in a big way.  It took explaining over 5 different times to support what I was trying to accomplish before they led me to this thread and said that it is not an option at this moment.  The same day I found a work around and wanted to share it.  Hopefully it will help someone.    
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eDigitalDeals

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This reply was created from a merged topic originally titled How to add a contact in the latest RingCentral App? V19.05.2 (E. 2.0.14).

I just reformatted my PC and installed the latest version of the RingCentral desktop app on Windows 10 Pro 64-bit. Why is there no way to add and save a new contact to the contact list? Am I missing something? On the last app, I was able to save a contact from the call list.
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Amy Curtis

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This reply was created from a merged topic originally titled add contacts in ringcentral desktop app for mac.

I recently updated the Ring Central desktop app for Mac to version 19.5.2.
This version seems to have no Contacts. It did not transfer my existing contacts, and I can't find a place to add new contacts. Below is a screenshot of the dashboard of the app on my desktop. 
This doesn't look like the pictures in the desktop user guide.





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Brandon, Champion

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Amy, did you try clicking on "people" on the left?
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Amy Curtis

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People only lists people in my organization, and doesn't allow for outside contacts.
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Saadet - Community Moderator, Official Rep

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Official Response
Hey all, I'm still waiting for a solid ETA on this. The Product Team is working hard on this item, and many others, in order to get feature parity. Right now they're thinking it might not be until next quarter since they have many items on the docket. I'll keep you posted when I hear more!
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Doug Boemker

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Goodness. I'm trying to push for Glip adoption at my company and then I have to explain to my team why they have to have 2 apps open to see who they are texting and direct messaging with. That's a hard sell. 
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david.duranceau

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Totally agree, makes it very difficult when your customers text you back and all you see is a phone number.
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Denis Cowley

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We are researching Front as a possible solution and alternative to Glip. So far, so good. RC has had plenty of time to correct this problem.
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Brent Baldree

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I found another work around for you guys.
Step 1: Create a Team
Step 2: Add users (just type their name, it will autopopulate an email... it does not have to be a valid email....
Step 3: Organize your list as attached. (You should know how to get the number on your screen... at that point just put the number under the bogus email contact you made in step 2

And Voila.  - Feel free to mail me your millions that you will now earn.

Here is how I now have my contacts worked out.
 https://ibb.co/4204Sxt
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ACCOUNT

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Hey thanks for incentivizing the RC programmers to work even slower on fixing the biggest problem with the new RC desktop app.

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Brent Baldree

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Your welcome.
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Ryan Resultay, Employee

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This reply was created from a merged topic originally titled RC Phone APP incoming SMS info.

Need to have a function on the RC app for the SMS to show the info of the person that reply to the text messages.
Impossible to add contacts because these are random potential clients.
Currently it only shows the number but no name 

RC Number: 6787861222
UID: 62688415007
Caller's Name: Kathleen
Email Address: kathleendurham@live.com 
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Sylvia P

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This reply was created from a merged topic originally titled Add Contacts.

It is essential that we are able to add contacts to our phone system. When will this be updated. 
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Bryan Hoff

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Saving a number as a name contact is not rocket science.     If they haven't added such a basic feature by now,  it probably isn't going to happen.   The first request for this feature was 2 YEARS AGO!  

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Saadet - Community Moderator, Official Rep

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Official Response
Hey all, 

I wanted to provide an update on the ability to save a contact within the RingCentral app.

This capability is available on the 19.3.23 version of the Mobile App (yay!) and the Product Team is working to get the same functionality added for the desktop app in either late Q1 or early Q2 of 2020. We'll share a firm date when we have one :)
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Mike Moraski

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Thanks for the update. Will the contact list in the RingCentral app sync with the RingCentral Phone app or will it be its own separate list like the mobile app? Ideally all apps would share a contact list (in our case synced to outlook as well).