Glip: US image.png disappears after viewing once. If you try to view the image you can no longer see the image. Whether it is a saved or not

  • 0
  • 1
  • Question
  • Updated 1 month ago
  • Acknowledged
  • (Edited)
Glip: image.png disappears after viewing once. If you try to view the image or file again you can no longer see the image. Whether it is a saved file or a cut and paste.
We have tried to do this in a team chat and individual. Once a user has opened the image, they can no longer see it if they click on it again. Get a broken thumbnail. This is what we see if try to open the image a second time. 

Photo of Jeff

Jeff

  • 82 Points 75 badge 2x thumb
  • confused.

Posted 1 month ago

  • 0
  • 1
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 5,746 Points 5k badge 2x thumb
Hey Jeff, 

I wasn't able to recreate this on my own computer. Can you start a support case with our glip team so they can do some in-depth troubleshooting with you? You can open a Glip case here: https://success.ringcentral.com/appnewcase