Glip version vs Glip Desktop App version?

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I've seen banners at the top of the Glip desktop app recently reading "Update Available," but my Desktop App version (Glip -> About Glip) continues to say v18.03.1.

Glip release notes appears to show later versions (18.04.x) released in April : https://www.ringcentral.com/releasenotes/RCGlip/enUS.html

Is there a difference between the Desktop App version and the underlying Glip version?  Uf sim where can we track the other version number?
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Rob LaRose, Champion

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Posted 3 months ago

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Saadet - Community Support, Official Rep

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Hey Rob,

I followed up with our Glip Team who mentioned that this "Update Available" message was made in error. 

Currently the most recent versions are as follows:

Glip Desktop Application: 18.03.1
Web Application: 18.04.26


They will also be updating the Release Notes as soon as possible.
(Edited)
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Rob LaRose, Champion

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Thanks, Saadet.  Does that mean that fixes/features in 18.0.4 are not fixed/available through the Desktop app?

--Rob
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Saadet - Community Support, Official Rep

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Hey Rob,

Our Product Team said the following when I asked about the Release Notes:

yes the information on the release notes will be applied and it is correct as of today. Please let him know that we will have an update tomorrow and new release notes will be sent out

So keep an eye out for an update on Release Notes :) 
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Rob LaRose, Champion

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On launch this morning, Glip told me again it was being updated (different notification type this time), but version hasn't changed and nothing new in the release notes.  Another false alarm?
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Saadet - Community Support, Official Rep

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Hmmm...honestly, Rob, I'm not sure what's going on :/

Keep an eye out and let me know if it happens again - especially after this 3-day weekend coming up. 
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Rob LaRose, Champion

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Some of my users (macOS) are seeing a prompt this morning to elevate privileges to install a "helper app" for Glip.  This has created 60 calls to my helpdesk so far.

Some other users are seeing v18.0.5 already installed and were not prompted for the Helper App.  My guess is that these folks may have previously authorized the helper, whereas the majority of people had the Glip app installed via file copy through ARD.

Can you advise?  If the Helper App is required, I need a way to bulk/remote install it via ARD, not individually at each workstation.

Also the release notes don't show v18.0.5 at all.
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Saadet - Community Support, Official Rep

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Hey Rob,

I'm going to get you in touch with our Glip team regarding this. Is it ok with you if they send a Glip message?
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Rob LaRose, Champion

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Yes, thank you.
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Rob LaRose, Champion

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Hi Saadet,

   The Glip Desktop PM got in touch with me.  We didn't get to the bottom of it.

   He told me to look out for the next update to Glip desktop which was due on 6/6 and we wouldn't have this problem again.  I haven't seen an update as of today (6/13)

   Looks like he's cutting down trees until 7/2, so is there someone else in the Glip group I should reach out to?
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Saadet - Community Support, Official Rep

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Hey Rob, I'll see if anyone else can help you out. Please email me with the details of your conversation: community.support@ringcentral.com