Glip Video chat repeatedly downloads Ring Central Meetings Installer on MacOS

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All my group is using MacOS 10.13 or above,  almost every time we start a Video conference with Glip, it prompts to download the RingCentralMeetingsInstaller.pkg again, which installs RingCentral Meetings.app,  and its not an update, its the same old version that was already installed,  dated 12 March 2019

This is confusing each user, most are not tech savvy,  as they need to run the installer, ignore the popup that suggests to login to a meeting, then go back to Glip, and pick Join again.

There is no way for us to know whether it will need to download and install again or not,  I cant predict or repeat it,  but on my Mac,  based on the downloaded files, its about 50% of the time, over 2 months and I video conference once a week, and this symptom occurs on every user,  both on our local network and remote.

I have submitted a support request for this, but no update as yet.  Anyone else?




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Mark Blake

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Posted 7 months ago

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Mark Blake

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I just called tech support to follow up why its taking a month to respond to my ticket, and they said they already closed it with the answer "this is normal behaviour"

Does anyone use the Video Call/Conference within Glip,  does this 'normal behaviour happen' to you to?  


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Saadet, Employee

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Hey Mark, I'm really sorry for this experience. I've followed up with the Glip Support Team and they're going to continue to investigate this behavior.
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Mark Blake

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I beleive I have isolated the fault, there is a background process called RingCentralOpener that needs to be running for the Video conferencing to work, and this is only run after RingCentral Meeting.app is started.    

The problem is that when initiating a Video call in Glip,    he obviously looks for this running process,  and if not found he initiates the download of the installer again.   

Obviously the solution is simple,  Glip needs to launch RingCentral Meeting.app instead of telling the user to install it again 

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Saadet, Employee

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Hey Mark, currently it is supposed to launch RC Meetings and not prompt for install if the program is already present. It's acting wonky for some reason which is why Support is investigating :)
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Mark Blake

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well the first response that I got from support/developers,  is that this is the correct behaviour,  they closed the ticket and didnt inform me of the answer, I had to ring to find this out.      so far its been a battle for a month, but fortunately they reopened the ticket, perhaps due to your help.
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Mark Blake

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Saadet, this problem has returned after RC Meetings app has been updated,  but this time there is no workaround.   Its not possible to make a Video Call.   I beleive the issue is they have removed or omitted the RingCentralOpener background service from the app package..     There is now no way we can make a video call (on MacOS)

Support does not seem to understand the issue at all.
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Nik Chillar

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Support at RC never understands a single issue. I don't know who they hire or how this company was ever built. This feature has been a problem since I signed up for Ring Central 3 years ago and not one single thing has been done about it. In 2019, why can't Glip/RC simply open a video link inside the Glip/ringcentral app to another user of the app??? 
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Mark Blake

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Haha.   Ring Central today acknowledged this latest problem, and its actually a 'feature'.    They had discovered a vulnerability in RC Meetings so they removed the Safari Launcher ( i assume that this was RingCentralOpener which ran in the background).

Their recommendation is to change the default Browser on the Mac to another browser and the download loop will no longer occur.

But they chose not to inform end users of this new "feature",  nor the help desk.
(Edited)
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Jessica - Community Moderator, Official Rep

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A fix for this is being pushed out the first week of August!