Global phone number Blocking/Unblocking feature

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  • Updated 8 months ago
Would like to see a global block feature so that numbers which need to be blocked (or unblocked) can be done globally throughout the whole system instead of blocking through each individual user.  Would be more efficient to manage a global feature for blocking/unblocking numbers.  Thank you!
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Lisa Smith

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Posted 8 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-04-03  This already exists. You login to the portal as an Admin with access to the main extension usually 101   and block it there.  
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Lisa Smith

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Tried this and it seemed to work, but it allowed blocked caller to enter an extension and get through to one of our user’s lines. Only way we’ve found is to block/unblock numbers to each of our users lines, which isn’t very many, but still not convenient.
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Cecile Glassy, Champion

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You may need to contact your customer success manager at RingCentral for assistance or review of how you programmed the blocking --- no one ever gets through to our thousands of extension once we have blocked it - just check to see if they can review how you set it up. 
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James Veal, Champion

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Thank you. I'm all for having more Global setting options that we can set for our end users.