Global Setting for Music On Hold

  • 0
  • 12
  • Idea
  • Updated 2 months ago
Maybe I'm missing it, but I can't find any way to make a global change to our music on hold.  We're a music production company, and we want every extension to always have exactly the same music on hold.  When we decide to change it, I don't want to have to update 20+ extensions.  Maybe this is handled with a template, but that seems unnecessarily clunky.  You'd think there would be a global override of some kind in "Company Numbers and Info" where you can specify the hold music for the entire company.
Photo of Clay

Clay

  • 1,110 Points 1k badge 2x thumb

Posted 4 years ago

  • 0
  • 12
Photo of Billy O'Neal

Billy O'Neal

  • 1,310 Points 1k badge 2x thumb
This would be a great feature and is one my company could benefit from as well.  Currently, you have to use a template to make a global change.  This is only applicable to extensions, not groups.  Groups you must do on an individual basis.
Photo of Mike

Mike, Official Rep

  • 94,408 Points 50k badge 2x thumb
Hello Clay,  Here are the instructions for creating templates as Billy suggested.
(Edited)
Photo of Jeff Carr

Jeff Carr

  • 70 Points
Clay, you are right on with a global change to music and call transfer music on hold. The template is fine for extensions that need to have custom music applied to different extensions, but we are the same as you. We want all of our music to be the same throughout the company.
Photo of Minimax Express

Minimax Express

  • 62 Points

This is something that should have been done years ago.
We waste hours of valuable time making changes that should be done Globally.
Photo of Basil Babaa

Basil Babaa

  • 144 Points 100 badge 2x thumb
Need this also please.

Photo of Eduardo Yumet

Eduardo Yumet

  • 210 Points 100 badge 2x thumb
Global hold music setting would be amazing and save a lot of man-hours spent on making updates
Photo of Michael Lambert

Michael Lambert

  • 60 Points
Yep, new users and it is confusing why this isn't a native feature. You also need to allow the management of the volume of the connecting/MOH music separate from the phone volume.
Photo of RodneyD

RodneyD

  • 1,028 Points 1k badge 2x thumb
We have over 1700 phones and 240 call queues and yes it would be GREAT if this could be done in 1 location to change the Music on Hold. My company changes the MOH 4 times a year and it would be nice to do it all at 1 time. RC needs to fix this asap I feel.
Photo of Jim Saner

Jim Saner

  • 60 Points
As a new user to RC I was completely dumbfounded that a global change feature for on-hold music was not already part of the system.  I only have 30 users but changing the custom on-hold music/messaging that we use every month is going to be a huge waste of time!  Please move the development of this feature up!!!!
Photo of Jeff St. John

Jeff St. John

  • 158 Points 100 badge 2x thumb
Jim if you read in the earlier replies you can apply a template globally to users (extensions) which takes care of most of it. Queues/Groups have to be done individually. I agree with the sentiment though. It'd be nice to handle it all at once.