Maybe I'm missing it, but I can't find any way to make a global change to our music on hold. We're a music production company, and we want every extension to always have exactly the same music on hold. When we decide to change it, I don't want to have to update 20+ extensions. Maybe this is handled with a template, but that seems unnecessarily clunky. You'd think there would be a global override of some kind in "Company Numbers and Info" where you can specify the hold music for the entire company.
Clay, you are right on with a global change to music and call transfer music on hold. The template is fine for extensions that need to have custom music applied to different extensions, but we are the same as you. We want all of our music to be the same throughout the company.
As a new user to RC I was completely dumbfounded that a global change feature for on-hold music was not already part of the system. I only have 30 users but changing the custom on-hold music/messaging that we use every month is going to be a huge waste of time! Please move the development of this feature up!!!!