Hi there, I just got back from small vacation and I have my out of office OFF but when someone dials my direct line it goes directly to voicemail and I don't have my DND on. Any ideas how I can fix this?
Did you set any special call handling for while you were on vacation? I’d check for that first. If it worked before you went on vacation, it would work now unless you changed something before you left.
More than likely you recorded the "introductory" greeting. To verify, call your number and let the greeting play out, after which your phone will start ringing. If that happens, then the "introductory" greeting has been recorded.