Google Chrome Extension - Add Launch an External app or a URL Feature

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Hello Saadat and thank you for reaching out!
On the RingCentral Phone (for Windows, version 10.1.2) see Settings -> Calls -> Incoming, the second item there is "Launch an external app or a URL on incoming call"

It is that feature that we use daily and would like added to RingCentral for Google Extension. 

You mentioned  "there are no plans to create a Chrome OS specific application" 
My request actually does not involve a new app. I would like this feature added to the existing RC for Google extension. The extension I have installed on my Chromebox keeps a history of all incoming calls, i.e. caller ID is fully functional on the extension already. It would likely be very simple to add the one step of triggering a specific URL with the phone number as the field identifying the correct record to display. 

As businesses realize the amazing advantages of using Chrome OS instead of Windows, features like this will be in higher and higher demand. 

What we need is not a new app, just a smarter extension.

Can you see about getting this on the RC roadmap?

Thank you in advance for pushing this and updating us when you can :)
Be well,
Mark

Note: This conversation was created from a reply on: Chrome OS/Chromebook Support.
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Mark Ryan

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Posted 1 year ago

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