Google Chrome Extension: Unable to login, or no audio when calling out.

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  • Updated 3 years ago
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A recent update to Chrome browser prevents outgoing calls, no audio.  Incoming calls work fine.  Dialing out makes the call but there is no audio on headset or microphone.  This problem is spreading across our estate as Chrome is automatically updating.
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Andrew Flanagan

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Posted 3 years ago

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Mike, Official Rep

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Official Response
Thanks for your patience everybody.  We've found the cause for this error.  The Chrome extension has lost access to the microphone. To fix this issue, please perform the following steps. 

1. Go to Gmail.com as you would normally do to check your email and/or use the RingCentral Chrome extension. 

2. Look in the address bar for the following icon and click on it. 


3.  You'll get a pop-up like shown below, and you'll need to click the "always allow" option. 



4.  Click "done" and then you should be able log into the Chrome extension. (you may have to refresh the browser window (press F5) 

Let us know if you have further problems.  If this helps, please click the "Helpful?" button at the top of the page. 

Mike
(Edited)