Google contacts to be sync with RingCentral

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Have the capability to sync my contacts with my RingCentral application since this feature is only available only with Outlook right now
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BRINGLESON

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Posted 3 years ago

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Jason Heard

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This is a must.
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Mike, Official Rep

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Make sure you are on the latest version of our Desktop App. then go to Settings (the small gear wheel) > Contacts.  When you move the "View Google contacts" switch to the "on" position, youi'll get a pop-up window (image on the right), which prompts you to log into the Google account. 

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Saadet - Community Support, Official Rep

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Hmmmm...I'm gonna follow up on your case! Hopefully they can figure out what's going on
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Charlie Johnson

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Thank you!  Do you need the case #?
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Saadet - Community Support, Official Rep

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Nope! I found it :) You should be getting a call today from your Support Rep
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Darren Challis

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Did they ever solve this for you? I am having the same problem.
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Charlie Johnson

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Darren,

Yes, they did!  One phone call from them (well, the right person) and it was resolved.  Not sure why they couldn't get it the first time - but it has been resolved now.  I shared the computer screen, and they handled all the work.  I don't remember the steps, as I kept working while they did their thing.

Good luck!
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Breanna Cornwall

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is there a way to sync the google contacts with the main account records so that the contact names also show up in the call logs (rather than just on the desktop app)?
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Jim Fabbrini

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My google contacts are syncing with the desktop app but not the mobile app.  I've followed all the instructions in this thread and even reinstalled the mobile app but no luck.  Any advice?  This feature is a must.
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J.B. Ferguson, Champion

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That’s strange. It’s always worked for me once I authorized Google to share contacts with RingCentral. You don’t state whether you have an Android phone or an iPhone. Do you have sharing turned off anywhere for the app and/or Google in your phone’s settings? Just a thought.
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Saadet - Community Support, Official Rep

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Hey Anna, the feature that Breanna mentioned (which is different from the original post) has no ETA and is not an active feature request yet. Feel free to submit one for others to vote on :)


Hi Jim! I would suggest contacting Support so we can troubleshoot the issue

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Jim Fabbrini

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Apparently this only works on non apple (ios) phones.  Does anyone know if 365 contacts will sync with the ios phone app?
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Jim Fabbrini

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Or anyway to sync contacts across all softphones and ios app?