Google Drive Archiver is downloading folder structures from other companies...

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This conversation has been merged. Please reference the main conversation: What Cloud Storage will RingCentral Archiver Work With?

Title says it all. When I have Google Drive connected as our archiver after a few days I find multiple companies folder structures from other companies. I spoke with a few of these companies and they too report the same issue
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Brian Sease

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Posted 12 months ago

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Rose Gan, Product Management

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Hi Brian, thank you for reporting this bug and we are sorry for any troubles caused. The issue is now fixed. Could you kindly check in Archiver if you are still connected to your Google Drive? Would you please send your RC account info to integration.service@ringcentral.com and we'll clean up the messed folders in Google Drive for you. Thank you.
(Edited)
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Brian Sease

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The archiver is no longer archiving folders for other companies, but it is still creating multiple Ring Central Application folders and it would appear it hasn't archived anything from 8/1-8/5

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