Google for Work - Multiple account support/awareness

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To expand on this case below - the new Ringcentral Google App can only handle a single account. When you are logged into Google with more than one account (say your personal account and then a Google for Work account - which is supported by Google), Ringcentral gets confused. And occasionally Google does (I had my google auth go haywire yesterday and had to logout of everything, relogin with 2 factor, and get things backl stable - not sure if this was RC or not)

Once you get it linked it properly (you have to go up to the account pulldown for googel on the authorization screen to try and select the 2nd account), the contact sync works fine. The app works (except text reception for some reason - I have another case open on that)

But it is not a rare occurrence that a user would have two or more active Google accounts, so the app really needs to use the newer APIs that allow for account selection (see attached) and the Google Account Chooser



Case Number: 03319126
Case Subject: Google for Work Integration - issue with multiple accounts
Case Created Date: 2/1/2015
Account Name: IT Xpress
Contact Name: Mike Baptiste
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Product Area: Configuration/Work Flow - User Settings
Description: I have two Google for work accounts. By default my personal account is 'primary' in Chrome. My business one secondary. When I launched the new Google for Work extension, it by default tries to login and authorize against the primary account. The Google API offers a screen that lets you choose the account to authorize against (it lists all accounts with Google you're currently logged in to). I would suggest this route be used instead.

Now when I click "Authorize' for contacts and it sends me to the primary account asking for authorization, if I select my secondary account from the Google account pulldown in the upper right corner, it DOES authorize against the correct account, but that's not intuitive and there still seems to be some confusion in the app as to which account is active.


Hello Mike Baptiste,

Your case #03319126 has been updated.

Latest Comment:
Hi Mike,

My name is Bianca with RingCentral’s Customer Care Team, and I will be handling your case.

I understand that you want to have the ability of choosing the account to authorize on the RingCentral Google Integration. This behaviour or capability is not currently available on RingCentral.  It is possible that this feature will be included in a future release.  To help us prioritize the development of new features, you can submit a new feature request in our feature request community forum.  Your input, including the submission of new feature requests as well as votes for existing requests, helps to drive development decisions.
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Posted 4 years ago

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Thanks for your feedback. This is valuable information that will be passed to our Product Team. 

Mike

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