Grant Standard Users the ability to access their own call recordings

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Our Standard level users used to be able to access their own call recordings.  Tonight, one of our users needed to access their recordings but was unable to do so.  I contacted the Customer Care Chat who informed me that this feature was removed for Standard Level Users but left on only for Management and Administrators with the feature set to allow them to listen to the calls of all users within the company.  We cannot grant this level of access to our staff but we want to have them at least be able to pull up the call recordings from their own phone extensions.  

Please put this feature back, or at least make it a separate feature in the User Roles settings / permissions to allow those of us who want to enable it versus those who want to disable it.

Thank you,
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MLSS

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Posted 2 years ago

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Mike, Official Rep

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 This feature is available.  Make sure automatic call recording is enabled as shown in this article:  Configuring the Call Recording Settings on your RingCentral account

If the call recording is correctly configured, but the user is not seeing the recording playback link shown below, then make sure that user is using a supported Web Browser.  


(Edited)
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Mike, Official Rep

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Notes per support case.

the only call recordings accessible to the Standard Users are direct calls to their extension and their outbound calls. The rest of the call recordings that you are able to see (as Admin) for these user extensions, came through the call queue. Currently, call queue recordings are only accessible to the Admin and to the call queue extension.