Graphics card issue

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Answered
I installed the desktop application and it won't start. The error message said I have an incompatible graphics card. It is an older PC with an Intel G33/G31 card.

What should I do?
Photo of Michael Liimatta

Michael Liimatta

  • 70 Points

Posted 3 months ago

  • 0
  • 1
Photo of Dan Davis

Dan Davis

  • 270 Points 250 badge 2x thumb
Download a legacy version of RingCentral Desktop or contact support to have them send you a link to a older version.
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Michael,  Installing an older version might temporarily help, but we only suggest that as a last resort and only a temporary solution.  It's always best to run the latest version available if possible.  

In this case, the first thing you'll want to do, is see if there's a newer driver available for your video card.  Often times this is a free simple fix and then you can continue running the latest version. 

In the event that you really do need to update the video card, then you may have to temporarily run an older version until you updated the video card. 

Photo of Jethro Guevarra

Jethro Guevarra, Employee

  • 100 Points 100 badge 2x thumb

Try checking this link if there's a suitable driver for the integrated graphics of your computer.

Most them are old drivers already, but you can try. Your best bet is to call our support to check if there's an old version of RC app that's compatible for the graphics card.