Greetings: What is the best quality on imported greeting?

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I've imported in both .mp3 and .wav and the company greeting sounds fine in the preview. However, when I actually call my number, the quality is bad. LOTS of "s" sounds and harsh "t"s, etc.

I use Audacity to record, and a Blue Yeti Mic, so I think the quality is good. I've even cranked back the gain as far as -20 dbs before exporting. While it is a MUCH lower volume, the harsh "s" and "t"s still exist. Anyone have ideas?
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Posted 5 years ago

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Mike, Official Rep

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You can only use .wav or .mp3 audio files.  Wav audio files should be PCM at 8bit 16khtz.

If it's easiest, you can just do the recording over the phone. See Customizing Your Company Hours Greeting

RingCentral Professional voice recordings

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Mike Hunter

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I have an mp3 that I am trying to upload as a voicemail greeting, It  sounds perfect when I preview it and you cannot even hear it when you call in. Totaly garbled. I have adobe audition and have been making edits and exporting all kinds of different formats.

NOTE: For best quality audio, RingCentral recommends the following .wav formats for your custom recording:


• CCITT μ-Law (G711a), 8 kHz, 8 bit, mono
• PCM, 8 kHz, 16 bit, mono

Nothing is working Please Help.....

If this does not work and you can't get the preview to sound like what is going out over the phone you guys should really remove it. 

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Mike, Official Rep

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The formats you posted above should work. If they are not we'll be happy to look into this for you. If you wish, you can use this link to Open a Case .  You'll be able to upload the file and then just let us know which number/voice mail you are trying to upload it to. 

Have you tried recording the message with your desk phone or cell phone? (It's not recommended to use a computer)  If so what was the result? 
Here are instructions for those methods if you need them: Uploading voicemail greetings for your Messages-Only extension
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RC-Installer, Champion

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Snap recordings works extreamily well with Ring Central.  I use them for all custom recordings.  Cost effective and works well

Check them out at  

Certified RC Installer
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I have used the phone to create a recording - same problem - sounds fine in preview and terrible on an actual call.
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Kyle Stutzman

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I too am having problems with the quality with regular mp3 files.

I've been using garageband to record my messages and prompts. Exporting them as MP3's and then converting them to wav files. The wav file settings are mono 8000hz. 

This seems to be the best so far. 
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Kyle Stutzman

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mp3 files mono 8000hz work well too.
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Greg YYC

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I use Audacity as well, and found that by applying the Telephone equalization preset, it makes the sound much better - removes the sybalance (hissy s) and plosives (pops).  The problem is that a telephone has very limited audio bandwidth, so if you remove a lot of the frequencies it sounds much clearer.

In Audacity, select all of the audio clip and then go Effect > Equalization > Telephone (found in "Select Curve") and click OK.  Shouldn't need to adjust any settings in there.