Group messages from same sender in new app

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  • Updated 2 weeks ago
  1. US
  2. NA
  3. How can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.
  4. RC Classic performed this but when testing in new Jupiter then the messages are not combined
  5. 20.2
  6. 450

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Peter Mohr

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Posted 2 weeks ago

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Mary Rose, Official Rep

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Hi Peter,

We'd like to take a look at this. Can you send us a screenshot for an example of what you mean?
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Peter Mohr

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Peter Mohr

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These were just listed under the original sender until the next person replied but now it shows the senders name every time they send a message.

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Mary Rose, Official Rep

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Peter, do you mean that Group SMS doesn't work on your RingCentral App? Sorry, i can't see your screenshot clearly. Also, can you check if you're on the latest version?
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Peter Mohr

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No this is the messaging view from the new RC app. If I post to a group then the system does not put them together they make a new line for every post I just spoke with our RC Product team that said this was a feature in the July release.