Groups - can you set a call queue priority

  • 0
  • 1
  • Question
  • Updated 1 month ago
  • Answered
I have 3 call queues for specific support.  I would like call queue #1 to take priority over queue 2 and queue 3.  Queue 3 can have heavy call volume but the callers that call queue 1 are high priority and we would like them to be ahead of queue 2 and 3 even if queue 2 or 3 has waited longer.  Can this be accomplished?  Seems like a queue should be able to have a priority.
Photo of Marty

Marty

  • 70 Points

Posted 1 month ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 44,862 Points 20k badge 2x thumb
Hi Marty, Call Queue prioritization is available with our Contact Center package.