Groups - can you set a call queue priority

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  • Updated 11 months ago
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I have 3 call queues for specific support.  I would like call queue #1 to take priority over queue 2 and queue 3.  Queue 3 can have heavy call volume but the callers that call queue 1 are high priority and we would like them to be ahead of queue 2 and 3 even if queue 2 or 3 has waited longer.  Can this be accomplished?  Seems like a queue should be able to have a priority.
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Marty

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Posted 11 months ago

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Saadet - Community Moderator, Official Rep

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Hi Marty, Call Queue prioritization is available with our Contact Center package.