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Groups enable you to group users to handle calls according to the set preference, ensuring that all calls are received and taken care of.
Creating virtual groups with a group of extensions is a powerful tool. Calls to that group will automatically be placed on hold until a group member can take the call. Groups make it easy to specify queue priority, if they set up multiple queues and to customize the in-queue experience, including maximum hold time.
Groups enables you to designate a group of employees with similar activities or services such as.
Why did we redesign Groups?
When you log into your online account, you’ll notice that Groups has been redesigned to make it easier for you to navigate between or within group selections.
When will this change take place?
During mid December we will be updating service.ringcentral.com to reflect this change.
Redesigned Groups Interface
Previous Groups Interface
To learn more about our Groups feature, visit our Groups Overview.