Has anyone noticed in the past few days that when they're typing a message, if someone else submits a message that you text gets erased?

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  • Updated 1 month ago
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I've only noticed this happening in the past couple days - possibly since I received the notification on Tuesday (?) about a new version being available.  Every now and then, I'll be having a conversation with one of my colleagues, I'll have a partially-completed message in the bottom box and, when their message gets sent, my message disappears. 

Is anyone else experiencing this? 
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Keith Lazarus

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Posted 6 months ago

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Jessica - Community Moderator, Official Rep

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Hey Keith, 

This is a known bug that has been reported and is being investigated! 
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Keith Lazarus

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Thanks, Jessica!
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Jessica - Community Moderator, Official Rep

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No problem! :) 
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Lee Owens

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Hi Jessica, Would you have any update on when this bug will be fixed?
Thanks Lee
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Jessica - Community Moderator, Official Rep

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Hi Lee, 

I checked with product and they advised that it is still a known high priority issue that they are working on, but they did not advise of an ETA. 
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POBST

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Any updates now? 
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Jessica - Community Moderator, Official Rep

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Not yet! 
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Rick Turner

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Hello Jessica,

We still have a few individuals who are experiencing this bug. Have you heard of any updates or solutions to this bug?

Thanks!
Rick
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Jessica - Community Moderator, Official Rep

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Hey Rick, 

Can you make sure they are on the latest version of the app? 
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Rick Turner

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Hi Jessica,
Thank you for your help! They are on the following version:
Version: 19.8.1 (E. 2.0.14)
Build: 776 (rev. 666395a)

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Jessica - Community Moderator, Official Rep

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I got confirmation that this was an issue and was solved, and is now an issue again. It's been escalated and product is looking at a fix. Sorry for the inconvenience! Hopefully you had a month or so in there without the bug! 
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Rick Turner

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Oh no! That is unfortunate that the bug is back. Is there a potential ETA on a fix so I can let the affected individuals here know what the situation is?

Thanks!
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Jessica - Community Moderator, Official Rep

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The Glip support specialist I was working with is OOO until Monday, but I'll ask as soon as she gets back :) 
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Rick Turner

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Wonderful, thanks so much :D
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Bahr

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This is happening to us, too.  It's a real pain!
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Rick Turner

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Looks like salvation is potentially around the corner. Times like these I channel the patience lessons of Kratos ;)
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Rick Turner

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Good Day Jessica! Just wanted to check in and see if your Glip Support Specialist is back in the office and had any potential update that I can give to those on my side? Thanks!!
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Saadet, Employee

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Hey Rick, looks like this is still an issue that our Glip Engineering team is investigating. Really sorry for the inconvenience :(
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Rick Turner

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Hello Saadet, thanks for the update. I understand these things take time. I know I'll be asked if there is a potential ETA for a fix? Even if it is a few weeks away, that will be helpful for them to know. Thanks so much :)
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Saadet, Employee

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Hey Rick! No ETA just yet :( But I'm watching the JIRA ticket and will get email updates as they become available
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Rick Turner

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Okay no problem. I'll let them know. Thank you!
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Saadet, Employee

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Of course!