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Currently the Main Number or any number that is not assigned to an extension goes to the Operator Extension only. We do not want that. We need an option to have the SMS Number available to multiple extensions and have ability to send out and receive SMS on the Same Number using Multiple Extensions. Like a Chat History but in SMS. For customers with Field Operations, this is a highly-sought-after feature that i have encountered a couple of times already.
I think for will switch to RC when this is enabled/ made a possibility.