Call Queue: Notify caller with number of minutes before call is answered.

  • 2
  • 4
  • Idea
  • Updated 3 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Add Queue Wait Time update for caller

Call Queue for caller to know how minutes is left before someone will answer their call
Photo of Paul Cashen

Paul Cashen

  • 196 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
  • 4
Photo of MARINE


  • 64 Points
This will be useful specially if there are a lot of calls coming in and all calls are waiting in the call queue. It would be helpful to know how long the wait time is and what is their sequence in the call queue. 
Photo of RC-Installer

RC-Installer, Champion

  • 27,778 Points 20k badge 2x thumb
These are features available in Ring Central Contact center.  An add on product for busy call centers.

Scales nicely for the smaller environments also.

It will get you all of that and more.

Certified RC Installer

This conversation is no longer open for comments or replies.