Mobile App: issues with iPhone 6 App after the update?

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Mobile App: iOS app startup failure iPhone 4

Photo of HootSuite App

HootSuite App

  • 4,542 Points 4k badge 2x thumb

Posted 4 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
What sort of issue are you having and we'll be happy to look into it? Can you explain details or provide a case number if you have opened one?
Photo of William

William

  • 70 Points
My RingCentral iphone app won't run at all.  Starts up and immediately crashes after the 9.2 update this morning.  I removed the app and re-installed.  It let me log in and then crashes everytime I try to open it up.  I have an iPhone 6 with version 9.2 (13C75).
(Edited)
Photo of Mike

Mike, Official Rep

  • 93,898 Points 50k badge 2x thumb
Can you go ahead and open a support case for this and in the notes include the same details. This might be something new that has surfaced.  Open a Case

Then if you don't mind you can reply here with the case number
(Edited)
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
We've discovered the likely cause of this is an incorrect phone number in the contacts list. If the fix below does not fix the problem, please open a case.     
              
Search through the native iPhone/iPad’s contact list to find and correct any numbers in the Contacts list to remove any non-numeric characters from the end of those numbers.  Once removed from all contacts,  then the iOS app will launch ok and work as expected. 


(Edited)
Photo of William

William

  • 70 Points
That was quick and it worked - actually I just disabled the Contacts list in the iPhone Settings -> RingCentral -> Contacts   Have too many numbers to check them all.
Photo of Mike

Mike, Official Rep

  • 93,898 Points 50k badge 2x thumb
Great. Thanks for the follow up!

Mike
Photo of Trung Do

Trung Do

  • 70 Points

Mike,

We just came across this issue also at my office.  Now disabling the phone contacts connection to ring central will free up whatever conflict that is preventing the app from opening.  But we cant located the specific contact that is the issue.  This phone has 500+ contacts. 

Now, on my phone I've tried to recreate this issue.  I created a contact on my icloud that included non-numerical characters at the end of the number, wait for my phone contact to sync and yet my ring central continues to work.

What else within the contacts could be causing this conflict (either than the non-numerical character)?

Photo of Mike

Mike, Official Rep

  • 93,898 Points 50k badge 2x thumb
Our team is still looking into this.  We'll post more information as we confirm more details and have a resolution or fix in place. 
Photo of Trung Do

Trung Do

  • 70 Points

Mike,

Just wondering if there is an update on this issue?


Photo of Mike

Mike, Official Rep

  • 93,898 Points 50k badge 2x thumb
Sorry, not yet. We'll update this thread when we have more details. 
Photo of Noreen

Noreen

  • 140 Points 100 badge 2x thumb
anything yet? I have had this issue since Monday. Tried disabling Contact in RC app, and that did not solve the crashing issue.
(Edited)
Photo of HootSuite App

HootSuite App

  • 4,542 Points 4k badge 2x thumb
This reply was created from a merged topic originally titled Problem with latest update running on iOS 9.2 / iPhone 4S.

In response to @warbledog on Twitter: https://twitter.com/warbledog/status/...

Well, it's official, @RingCentral is completely broken for me with the latest update running on iOS 9.2 / iPhone 4S... @RingCentralCare
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
Go ahead and open a case and be sure to include your phone model and OS version, and let them know you tried the steps above. Open a Case   You may have a different issue. 
Photo of Noreen

Noreen

  • 140 Points 100 badge 2x thumb
Hello Mike - I was told a case had been opened this morning when I was doing the live chat with Tech Support. However, I think I have - at least for now - resolved the issue. I deleted RC from my iPhone using iTunes Select/Delete. I downloaded RC and had to re-setup my account. RC Mobile does not crash, but also is not connecting to Contacts - which reduces usability.
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
OK.. thanks for the followup.  Since you've opened a case, you should get notified when a patch is released. 
(Edited)
Photo of Noreen

Noreen

  • 140 Points 100 badge 2x thumb
Hello Mike - RC mobile app has stopped working again. Reverted to crashing upon opening.
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
If the steps above did not resolve the issue, please use this link to open a support case: Open a Case
(Edited)

This conversation is no longer open for comments or replies.