Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or receive call ?

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Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or recieve call ?
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Xarak Khan

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Posted 2 years ago

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Nathan Malone, U.S. Tier 2 Support

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Hello Xarak,

The message that shows that saying that you cannot make or receive calls usually means that the softphone is not able to authenticate to our servers and will not be able to make calls because of that.

But because of the E911 message you are seeing you may not have your E911 address set up in your account. Go to https://service.ringcentral.com/ and log into your account. Once logged in select the "Settings" tab, select the "Phones and Numbers" tab, then select your phone. On the right-hand side, you will see "Emergency Address", select that and you can enter the address of your home or office where you use the phone.

Once that is entered, if you are still getting the error then you need to look into your network configurations to make sure that the softphone can connect to the RingCental servers.

Let me know if this helps.

Thanks,
Nate Malone
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Alvin Jed Arancon

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very helpful. Thank you!