Having the option to play the IVR greeting just once on a Multi-level menu

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Merged

This conversation has been merged. Please reference the main conversation: Adjustable IVR Repetition Loop

We are medical facilities and need the option to play the IVR greeting just once for multi-level IVR menus, we have multiple federated sites and plan on rolling out more. We do not want people who might need immediate medicalĀ attention having to wait through that greeting 3 times if they do not hit anything(not choosing an option is heavily used unfortunately...)
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PRIMARY

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Posted 5 months ago

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Brandon, Champion

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I don't disagree with the idea and not to be snarky or anything, but most every medical facility I have ever called states something like, "If you require immediate medical attention, please hang up and call 911".
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MAE

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This reply was created from a merged topic originally titled IVR Greeting lessen to atleast 2 on Multi Level.

It would be best if we can have option of changing the number of greetings on the IVR when main number is dialed. Currently default is 3 and would like to make it 1 or 2 .

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