For anyone wanting to disable the Caller ID in HUD for security reasons, this is now available. You'll need to contact any support channel as there is currently not an option in the customer web portal.
For clarification when making your request see description below and be sure to request "enable" or "disable".
Enabled: means the Caller ID onthe HUD will not be shown to the supervisor who is monitoring an agent. Thecaller ID here refers to the call the agent is on (inbound or outbound). Therewill be a label shown in such a case instead of the phone number "Callinformation restricted"
Disabled:means the Caller ID on the HUD will be shown to the supervisor who ismonitoring an agent. The caller ID here refers to the call the agent is on(inbound or outbound). The phone number of who the agent is talking to will beshown
One implication to be aware of, is that no one willhave the callerID showing on the HUD when they are on a call either in oroutbound.