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US Account, based on customer support feedback I ordered a Plantronics: Voyager Legend CS Bluetooth Headset. Installed it, synced it to the USB Bluetooth on the computer and running RingCentral for Windows App (8.3.6). When a call comes in the Call Button on the headset will not answer the call, I have to use the mouse to click on the answer button on the screen. Then when I start to talk they can't hear me, or me them until I remember to hit the Call Button on the headset, then it works great.
Is there a way to get the application to respond to pushing the Call Button to answer the call via the headset versus the current two step process? Or is there another headset you recommend that gives you that option?
Is there a way to get the application to respond to pushing the Call Button to answer the call via the headset versus the current two step process? Or is there another headset you recommend that gives you that option?
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92 Points
Posted 2 years ago
Mike, Official Rep
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93,378 Points
Cecile Glassy, Champion
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19,504 Points
We are using 3 current models of Bluetooth headset with the Ring Central Heads Up Display - LG Tone 730, LG Tone 750 and LGTone 760 and the on-the-headset-button works for answering calls and hanging up on calls with no additional software required. Ring Central version 8.3.6.24042 software Windows 7 and Windows 10 machines. These headsets have been in use in our organization since June 2016 with no issues. They cost roughly $70.00 per headset on Amazon which is substantially cheaper than the Voyagers.
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The reference link here shows "orange" color - the ones we use are standard black. https://www.amazon.com/LG-Electronics-HBS-730-Bluetooth-Headset/dp/B00D477YFA
.The reference link here shows "orange" color - the ones we use are standard black. https://www.amazon.com/LG-Electronics-HBS-730-Bluetooth-Headset/dp/B00D477YFA
Andrew, Champion
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2,524 Points
Regarding Plantronics, I have the UC Focus and have Plantronics Hub disabled because it used to crash my softphone. Since 3.6 upgrade, I too have been having issues with answering calls with the headset answer button. I've never needed the Hub software to do that before and even plantronics website indicates that it isn't needed for basic call control features like that. Wondering if this is worth looking into as a bug in 3.6 update?
Andrew, Champion
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2,524 Points
Also, I just went and saw there was a Hub software update and firmware update for my device that I was hoping would resolve this, but no go. Hub still crashes the softphone.
Mike, Official Rep
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93,368 Points
Andrew... on your sofphone, if you go to Settings > About > Check for Updates what version does it say you are on? for most users it should say 8.3.4
Mike
Mike
Andrew, Champion
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2,524 Points
no we are on 8.3.6 and it says up to date.
Mike, Official Rep
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93,368 Points
Andrew I just sent you an email.
Mike
Mike
Mike, Official Rep
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93,368 Points
If you try the other version and it still does not work, then please open a support case.
