hello can any one help me on how to get my phone to transfer voicemail it seems to go straight to dial tone

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we have ring central, and everyone in the office can transfer calls to voicemail except my phone. i have tried resetting the phone and no luck. everytime i tried to transfer a call to VM i get a busy tone, like if the voicemail isn't set up. i want to figure out if this is an error on the system or my phone it self and have to replace it. however when transfering calls to other extensions i have no problem only in transfering calls to VM. please help !! - jaz
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Jazmin Fernandez

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Posted 4 weeks ago

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Saadet - Community Support, Official Rep

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Hi Jazmin, it all depends upon what kind of phone you have. Check out this article and let me know if it helps! :)
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RC-Installer, Champion

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is Voice mail turned on with your extension?