Highlight current active call handling rule in Advanced call handling

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  • Updated 2 years ago
We have advanced call handling set for one of the extensions where we have a 24-hour schedule for the phones to forward to different people on call at different shifts. In some cases, due to data entry errors, we may have setup a wrong time on one of the shifts which may override the actual shift's settings. If Ring Central can highlight which advanced rule is currently being used, it will make troubleshooting such issues much faster.

Currently, there is no way to know which rule is being used, and with many shifts, we have to go through all of them to find any errors. 
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Neeraj Kamdar

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Posted 2 years ago

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Yolanda, Employee

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Hi Neeraj,
All rules that are in active status means that they are in use, please refer to the screenshot below.
And now you can simply click on "Validate Rules" button to check if there are any conflicts or errors for those active rules.
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Neeraj Kamdar

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Thanks Yolanda,

What I'm referring to is the call queue settings on an extension. For example on our sales extension we have setup advanced rules for different times of the day for the whole week. In some cases we may have misconfigured the time on one of the slots and to check we have to go through all of them to find out which one was misconfigured. Currently, the advanced call settings looks like this: 

The days and times are just the names we have given for that rule. But we may have made a mistake in the actual time set for that rule. If the rule that is in use is highlighted like the picture below, it would really speed up the troubleshooting for call queues not working as they should. 

Hope this makes sense. 
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Saadet, Employee

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Thanks for clarifying, Neeraj!

I, too, think it would be great for the extension's Advanced Rules to behave similar to the Auto-Receptionist's
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Chris Duquette, Champion

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Being able to distinguish between what rules are live or just there would be quite sweet