Historical Reports: Summary page should provide filters or Hourly Call activity should exist on queue activity page

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  • Idea
  • Updated 1 year ago
  • Implemented
The Hourly Call activity report is helpful, but it cannot be filtered to a specific queue. It is also missing a line for missed calls. This omission makes this report useless for our company. 
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Travis Nichols

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Posted 2 years ago

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Saadet, Employee

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Hey Travis! If you haven't checked it out already, our Analytics Portal is capable of doing a deep dive into Call Queue activity :)