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3.For the quality of the audio file uploaded to the online ui to match what the customers hear when placed on hold
4.Audio music on screening, greeting and hold music doesn't match (has worse quality) what is actually heard when customers are placed on hold. A call to support was made because upon listening to it, the quality was very unclear. So we thought the customers were hearing a bad recording. Upon testing, the audio sounded a lot better, however it should be similar so we know if there's a problem or not.
5. This would save us a call to support which sometimes take some time to be answered, if there is nothing wrong. It would also alert us to the need to contact support, in case we test it and hear that there is a problem.
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