Hold Reminder Different Than Ringtone

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This conversation has been merged. Please reference the main conversation: Monitored lines ring on all phones when they put user on hold and/or conference call

It would be great if the audio reminder that a call is on hold were able to be different than the ringtone for a new call coming in. This is a constant source of confusion and frustration for assistants who monitor their managers' lines. A manager is speaking, puts a call on hold, then the EA, thinking a new call is coming in, picks that line up. The EA is confused, the manager is confused, and the client is very confused...huge pain. Maybe a ring for new calls coming in and a distinctly different beep for calls on hold would be a small but massively helpful feature. 
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McLaughlin

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Posted 3 years ago

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