Holiday Schedule

  • 0
  • 15
  • Idea
  • Updated 6 months ago
We are a U.S. business dealing with transportation services for the public.  We currently have approx 20 lines currently.

I would like to suggest that a more advanced holiday schedule be available for the IVR system.  Currently, the system is static where you have to remember to schedule the holidays either per year or for several years out.  I would like to suggest a system that creates an automatic reoccurring application of a holiday schedule that can be selected with either pre-loaded options that have formulated date detection for consecutive years so that it is easier to manage.

If there is a possibility to have a per holiday action that allows you to do specific actions for each holiday that would be even better.  Maybe this can be an additional option to the company's after hour IVR menu (Holiday Hour Menu perhaps?).


  • 328 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 15
Photo of Rich Sutton

Rich Sutton

  • 82 Points 75 badge 2x thumb
This does not seem to be a difficult task as holidays are fairly standard.  This is a maintenance issue for all businesses who manage alternate holiday hours or are just simply closed which most businesses are affected one way or another.

A feature such as this would certainly set Ring Central apart from all of the other Cloud Phone systems I have reviewed over the years.
Photo of Beverly P. Ext. 101

Beverly P. Ext. 101

  • 110 Points 100 badge 2x thumb
Yes, we are setting up Ring Central now and would love either some sort of pre loaded calendar with US holidays or the ability to schedule in general without having to put the year in each time, e.g. 12/25 we are always closed.
Photo of Marcus Gardner

Marcus Gardner

  • 66 Points
This feature would be very helpful for our company as well. We have several call queues and a few IVRs that all need holiday hours applied with greetings specific to the holiday. It's currently a time consuming task to update all of these with the next year's holiday dates.
Photo of Jeff St. John

Jeff St. John

  • 158 Points 100 badge 2x thumb
Agreed. The configuration requires a lot of manual effort, and is error-prone. Too, there's no global visibility into how IVRs and Groups are configured. You must configure each individually.