Hot Desk Session Timeout

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  • 10
  • Idea
  • Updated 2 weeks ago
  • Implemented
Would like an option to have the Hot Desk Session never timeout, so that a user remains logged in until they wish to log out manually. 

1.  Account type - US
2.  Business Description - Financial services company
3.  Description of feature requested - See above
4.  Typical use case scenario - Key personnel who have home offices and have a second phone that is set up as a common phone using the hot desk feature would like to be permanently logged in.  Currently when this personnel works from home, every morning they must log out of the phone and then back in to get the hot desk up and running again. This is time-consuming and annoying to do on a daily basis.  Not to mention if the Hot Desk session times out, the user at the home office does not realize until they try to use the phone and are not able to.
5.  How your business would benefit from this feature - Major convenience to the users utilizing the Hot Desk feature for their home office phone.
6.  Related case number - N/A
7.  Number of Users and/or Digital Lines - 3 users
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Joseph Hoenigmann

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Posted 2 years ago

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Saadet - Community Moderator, Official Rep

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Official Response
Hey all! You can now disable the Hot Desk Session Timeout as a Super Admin
 as