Hot Desking

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Hot Desking will enable any employee to login a shared phone that adopts user’s phone settings for Office Premium and Ultimate customers.  This will reduce overall admin cost, improve usage per phone, and support traveling employees when visiting remote sites.

This was just released and will be rolled out to the entire customer base in waves over the next several weeks. :-) 
8.1
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Kim, Alum

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Posted 3 years ago

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Kim, Alum

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How it works:

In the Admin Portal under Phones & Devices, Purchase a common phone or convert a unassigned phone to a common phone (Polycom VVX310, VVX410, and VVX500 only)

Login to a common phone: 
  1. Press the “Login” soft key (or dial *90) on a common phone
  2. The user will be prompt to enter the extension number and a pin
  3. After logging into the phone it will reboot to pull the User's settings and presence. 
Logout of a common phone
  1. Press “Logout” soft key on the phone (or dial *91) to log out
There is a default session timeout of 12 hours, however can be adjusted under Tools > Hot Desk Session Timout. 

(Edited)
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Kim, Alum

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(Edited)
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Eric Crimmins

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This reply was created from a merged topic originally titled Is there a way to log in and out of the phones at one desk with multiple extensio....

I'm just starting to use RingCentral for a small 20 person call center. In the office, space is limited so we have a lot of movement between seats. I am curious if there is a way to log in and out of the phones at one desk with multiple extensions so we can track results by person. Also, is it possible to set up an ACD queue?
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RC user

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This reply was created from a merged topic originally titled Hot Desking: how to have multiple users log into a phone and be assigned a certai....

We would like to have more then one user log into a phone and each user have their own line
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Linda Young

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This reply was created from a merged topic originally titled Assign Multiple Extensions to Single Phone.

We have multiple users in one department that we are giving individual extensions to. They only need one phone because their hours don't overlap much. They will often be using their smartphone apps. We would like them to be able to text when they need to, using the one phone for their office, but that only works for the one extension assigned to the phone. Is there some way we can make all their extensions able to text? We want them to be able to share that single phone.
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Claudio (Customer)

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Is this available for our Standard Office account ? We really need this great feature, thanks!
(Edited)
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Jan Ferguson, Channel Partner, Champion

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Claudio,

Sorry but it is not available for the Standard Office account. It is available on the Premium and Enterprise editions of RingCentral Office.

http://success.ringcentral.com/articles/RC_Knowledge_Article/8863

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Claudio (Customer)

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OK but is says: "This was just released and will be rolled out to the entire customer base in waves over the next several weeks. :-)" So, I'm wondering when we will get this feature that covers an important needs at least for some of the users. For 90ish users does not make sense to jump into $1,000+ per month, just for this option.
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Jan Ferguson, Channel Partner, Champion

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Claudio, 

The "entire customer base" in this case is ALL the customers in the U.S., Canada, U.K. and other locations who have a RingCentral Office account Premium or Enterprise edition. 

While I know you would like to read the best into that I strongly do not believe that they mean the ENTIRE customer base, which would include RingCentral Professional (Pro, ProPus and ProPower), RingCentral Fax (Fax500, Fax1000, Fax2500, and FaxUnlimited), etc. I think you get my point,

Finally, if they really meant the entire customer base, why would they list all the limitations they did? I see your point regarding the $1,000+ per month but hopefully you can see my thoughts on it too.
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Claudio (Customer)

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I get what you says. Thanks.

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