Desktop App: Hotkey Options

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  • Updated 4 years ago
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In the older SoftPhone application, we were able to set hotkeys for dialing and sending faxes. I used to be able to select any phone number, press Ctrl-Alt-C and RingCentral would initiate RingOut and connect me (select #, hotkey combination, pick up phone and talk -- perfect).

I don't see any way to do this on the new RingCentral for Windows application. It seems now I need to manually dial every number, which defeats half the purpose of having an application on my computer (the other being the easy voice mail access, which works). Is this critical functionality no longer available or am I just missing it?

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GraniteStateColin

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Posted 4 years ago

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Mike, Official Rep

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If you go to Settings > General you'll see two Hotkey options which are by default using F6 for Otugoing Call and F8 for Outlgoing Fax. 

(Edited)
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GraniteStateColin

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Yes, thanks. I actually found that shortly after the post. Sorry for not updating. I do still have another related problem, but maybe again I'm just missing how to do it: after I press my hotkey with the phone number I want to call selected, it properly appears in the RingCentral for Windows application. But then I have to hit enter or click on the green Dial button. After that I need to click again on the green "Call" button. I can't even hit Enter again -- I have to click with the mouse. This is a pain after using a hotkey to dial, my hand is never on the mouse. When I hit the hotkey I want at least an option to dial immediately without all those extra steps and especially without the hassle of having to grab by mouse to click on Call.

Any suggestions?

Thanks,
Colin