How are people text messaging me and where do those messages go?

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U.S. customer here. Lately, I've been getting text messages sent to our phone numbers. I don't remember setting this up and/or enabling it. 1) How do people get the impression they can text the number? 2) When they do text, where does the text go? I can't find them in the system anywhere! I only know I'm getting them because I get an email notification when one comes through.
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Brian Kearney

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Posted 4 months ago

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Danno, Champion

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Text messages appear in the APP.
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Mary Rose, Official Rep

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Hello Brian! 

SMS is enabled by default if you have Office Plan subscription. SMS messages are sent on the user's app depending on your direct number. SMS that are sent to the main number is routed to the operator extension.

If you wish to disable SMS for specific numbers on your account, our Technical Support can help you out.