How can I disable the beep when using HUD feature so agents don't know their being monitored . we are not recording.

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How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored .  They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help
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Patricia Farmer

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Posted 6 months ago

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Jessica - Community Moderator, Official Rep

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Hi Patricia, 

I checked around, and there is not a way to disable the beep at this time. 
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Patricia Farmer

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I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know  they are being monitored  because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right 
(Edited)
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Oh, okay. For the agent's side if you add a call monitoring group, the agent won't hear anything.