How can I escalate directly to Tier 2 support?

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In response to rubz1288 on TWITTER: https://twitter.com/rubz1288/status/8...

@RingCentralCare How can I escalate directly to Tier 2 support, your support representatives do not understand my issues that I am having.
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Posted 2 years ago

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All cases go through a Tier 1 technician for troubleshooting. Escalation to a Tier 2 agent is done internally by the Tier 1 agent.