How can I get RingCentral to integrate with my 3rd party software?

  • 0
  • 16
  • Question
  • Updated 3 months ago
  • Answered
  • (Edited)
Benjamin Dean, Official Rep

We highly recommend customers who wish to see a particular integration between RingCentral and other service providers to contact your provider account representative. You're the customer and we love listening to you!
You can:
  1. Ask your service provider's account representative, "Are you working on, or do you have upcoming plans to integrate with RingCentral using the RingCentral Connect Platform"?
  2. If they are working/planning on developing an integration, you should share your needs to see if their implementation plans will address your needs
  3. If they are not working/planning on developing an integration, you should tell them how valuable it would be for you to have streamlined interoperability between "Service X" and your RingCentral communications provider. Ask them if there is an integrations product manager who would be interested in hearing about your use-case(s).
You're the customer, and while RingCentral would love to build every integration which is asked of us, that would require massive amounts of developers and would distract from our primary purpose of building best-of-breed, enterprise-class, cloud-based communication services for you!
That is why we have created the RingCentral Connect Platform and opened our API for developers, partners, and system integrators...to make it easy for customers to get what they want and for other companies to have a streamlined and self-service interface to our Platform.
Of course, for service providers who also offer an API to their customers, but may not have bandwidth to build an integration with RingCentral, you as the customer are always welcome to develop an integration for your own needs as a Private application using the Developer Portal.
For more information visit RingCentral Connect Platform and RingCentral Developer Community
Photo of Mike

Mike, Official Rep

  • 89,840 Points 50k badge 2x thumb

Posted 2 years ago

  • 0
  • 16
This reply was created from a merged topic originally titled Blitz intergration with click to dial.

Any idea on how soon we will be seeing click to call through blitz and Eagent
Photo of Jasmine M

Jasmine M, Employee

  • 908 Points 500 badge 2x thumb
This reply was created from a merged topic originally titled What's App Integration.

A request to integrate What'sApp was received via a support call. 
This reply was created from a merged topic originally titled Is there a way that open dental software can be integrated with ring central?.

Software Integration
Photo of Robert Marshall

Robert Marshall

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Idea for expanding auto-receptionist's capabilities.

At my company, KLM Orthotic Laboratories, we manufacture custom braces for doctors.  We have our own server and in-house software suited for our very specific needs.  One aspect of our system is the "pick-up" program, which allows us to schedule "pick-ups" at doctor's offices when they need to send us casts, or product needing refurbishment.  Every doctor's office has a "club number" which identifies its location.  When a doctor calls our customer service team and requests a "pick-up" our team inputs their "club number" into the "pick-up" program to schedule that "pick-up" for the following day.  If it could be made possible for the auto-receptionist to communicate with our server, allowing doctors to schedule their own pick-ups by simply inputting their "club number" followed by the # key, it would save our customer service team hours, daily.  Our company could be willing to fund the application development, considering the labor we would save once it is available.
Photo of Manraj

Manraj

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Need fax APIs service for send multiple faxes on a single fax number at a time..

Hello,

Currently, We are using Interfax service for sending fax that is working fine if we send one fax at a time there is not much delay/failure in this type of case, 
but our requirement is to send multiple faxes on a single fax number at a time and in this case, Interfax service is not working reliable and occurring much delay and failure.

I have discussed with Interfax support team and got below reply:

"It is important to note that they all go to the same number because of this: The Interfax system will NOT send multiple faxes to the same number simultaneously. This is by design."

Actually, We are a shopping/food ordering service, and in our business model, once a customer makes any order, we send a fax to the business owner. so orders to a business can be multiple at a moment and thus multiple faxes will be sent by the system and we can accept much delay in receiving a fax.

So We are looking reliable and best fax APIs.Please let us know can you help us and provide service with fulfilling our requirements(without a delay of more than 1 minute for receiving a fax when sending multiple faxes on a single fax number at a time)?
Photo of Richard Fortin

Richard Fortin

  • 142 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Hubspot integration for call.
Photo of Kelly S

Kelly S

  • 132 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Ability integrate & dial out from Agency Management System & incoming call Screen....

Our Agency management system has the
capability of outbound dialing and screen pops for incoming calls. 
I would like to be able to integrate with ring central & allow us to access those features.  
Photo of Mike Weaver

Mike Weaver

  • 60 Points
HubSpot needs to integrate with RingCentral. 
Photo of Dan

Dan

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled wordpress integration.

We are building a company intranet on WordPress and would like to integrate Glip.  Do you have or know of a plugin or documented process to do it?
This reply was created from a merged topic originally titled Fantastical 2 Integration.

I don't know how much it would be worthwhile for you, however, I use on a daily basis the FANTASTICAL 2 to keep track of all my calendars and reminders. Integration of it to GLIP would be just marvelous!
Photo of Javier

Javier

  • 94 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled OneNote.

Add a OneNote integration.  OneNote has greater organization features, but not the great communication features of Glip.  We use OneNote for some projects and it would be great to have a Glip integration to quickly go to the appropriate OneNote area being referenced.
Photo of Wajid Abassi

Wajid Abassi

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled i want to integrate cab treasures dispatch system by eurosoft ltd,.

i would like to request ring central to integrate with cab treasure taxi dispatch software, which is made by eurosoft tech, 
Photo of Jim Metzger

Jim Metzger

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Send Outbound RC SMS message from External Program.

Good Day -

If this is a "repeat", I apologize in advance. I didn't have the time to go through more than 100 of the 700+ "related" posts.

We make frequent use of outbound SMS, both from the softphone and cellphone apps. Works super! We would like to expand this to allow other Windows programs to do likewise, for example our Client Management System. I am aware there is an API available (have not explored that avenue yet, but will), but we use the tel-number@rcfax.com heavily and it works like a champ! Is there, either now or in the future for a similar feature for SMS/MMS? Or is there already a hook we can use.

Thanks!

Jim Metzger
Thomas McKee Insurance Agency
Photo of LODIGIANI

LODIGIANI

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Integration for Marketsharp.

I want to have the ability to use RingCentral desktop through  my 3rd party app which is  MarketSharp. If you can include flip option from contact list as well as call logs that way it will be easy for the user to flip the call from desktop app to other device.
Photo of Ted Jaffe

Ted Jaffe, Official Rep

  • 876 Points 500 badge 2x thumb
Hi All!
We have added many integrations to Glip recently - be sure to check the app for the latest.

Also if there's a special integration we do not yet support you can either use our Open Glip APIs free for all RingCentral customers.  These APIs allow you to build custom Glip integrations and customize to your specific needs.
https://developer.ringcentral.com/api-products/team-messaging

Also if you aren't a developer or can't find a developer resource - try using our Zapier integration that allows Glip to integrate with their 1000+ apps.  No technical expertise is needed to set these up! Check out the below.

https://zapier.com/apps/glip/integrations


If this still doesn't cover your needs - feel free to direct message me any time on Glip - I'm at ted.jaffe@ringcentral.com

Thanks everyone for using the product!
Super excited to see all the requests and feedback..

Ted